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Support

The Support settings menu in the Digisquares platform allows users to configure support-related options for their projects. This includes setting up email, Slack, Messenger, and WhatsApp integrations to ensure smooth communication and support management. These settings are common across Copilot, Web, and Mobile applications.

Email Settings​

The Email settings section allows users to configure an SMTP server to send emails from their project. This is crucial for automated emails, alerts, and communication with users.

Configuring Email Settings​

  1. SMTP Host:
    Enter the SMTP server address (e.g., smtp.gmail.com).

  2. SMTP Port:
    Enter the port number used by the SMTP server (e.g., 587).

  3. SMTP User:
    Enter the email address or username for the SMTP server (e.g., smtp@company.com).

  4. SMTP Password:
    Enter the password for the SMTP server. Ensure this is kept secure to prevent unauthorized access.

Example Configuration:​

SMTP Host: smtp.gmail.com
SMTP Port: 587
SMTP User: smtp@company.com
SMTP Password: [securepassword]

Slack Settings​

The Slack settings section allows users to integrate their project with Slack for real-time communication and support management within the Slack workspace. This integration helps in managing support tickets, alerts, and team collaboration effectively.

Configuring Slack Settings​

  1. Slack Sign-In Key:
    Enter the Slack sign-in key to authenticate the connection.

  2. Bot Key:
    Provide the bot key for the Slack integration, allowing the bot to interact within the Slack channels.

  3. Slack Channel:
    Specify the Slack channel where the bot will operate and post messages (e.g., #support-channel).

Example Configuration:​

Slack Sign-In Key: we8tw5we9t6324g
Bot Key: xcbc-safvxc-fdsv-xqw
Slack Channel: #support-channel

Messenger Settings​

The Messenger settings allow you to integrate with Facebook Messenger to support communication with users through the Messenger app.

Configuring Messenger Settings​

  1. App ID:
    Enter the App ID provided by Facebook for your Messenger app.

  2. App Secret:
    Provide the App Secret associated with the App ID for secure communication.

  3. Access Token:
    Enter the Page Access Token generated from your Facebook page.

Example Configuration:​

App ID: 123456789
App Secret: abcdefg123456
Access Token: EAAGm0PX4ZCpsBA...

WhatsApp Settings​

The WhatsApp settings enable integration with the WhatsApp Business API to handle user communication via WhatsApp.

Configuring WhatsApp Settings​

  1. Phone Number ID:
    Enter the phone number ID registered with WhatsApp Business.

  2. Access Token:
    Provide the access token associated with your WhatsApp Business account.

  3. API Endpoint URL:
    Enter the API Endpoint URL for the WhatsApp Business API.

  4. Business Account ID:
    Enter your WhatsApp Business Account ID.

Example Configuration:​

Phone Number ID: 123456789
Access Token: ABCDEF1234567890
API Endpoint URL: https://graph.facebook.com/v12.0/123456789/messages
Business Account ID: 987654321

Steps to Configure Support Settings​

  1. Navigate to Support Settings:
    Go to the Support menu in the settings section of the Digisquares platform.

  2. Email Settings:

    • Click on the Email tab.
    • Fill in the required SMTP details (Host, Port, User, Password).
    • Click Save to apply the settings.

  3. Slack Settings:

    • Click on the Slack tab.
    • Enter the required Slack configuration details (Sign-In Key, Bot Key, Channel).
    • Click Save to apply the settings.

  4. Messenger Settings:

    • Click on the Messenger tab.
    • Enter the required Messenger configuration details (App ID, App Secret, Access Token).
    • Click Save to apply the settings.

  5. WhatsApp Settings:

    • Click on the WhatsApp tab.
    • Enter the required WhatsApp configuration details (Phone Number ID, Access Token, API Endpoint URL, Business Account ID).
    • Click Save to apply the settings.

Conclusion​

The Support settings menu in the Digisquares platform provides essential configuration options for setting up email, Slack, Messenger, and WhatsApp integrations. By configuring these settings, users can ensure efficient support management and seamless communication within their projects, enhancing overall user experience and operational efficiency.